Privacy Policy

1. General Information

NRG Solutions AG takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with statutory data protection regulations and this privacy policy.

This privacy policy fulfils the information obligations under the revised Swiss Federal Act on Data Protection (revFADP) and, where applicable, the General Data Protection Regulation (GDPR).

The use of our website is generally possible without providing personal data. Insofar as personal data (such as name, address, or email addresses) is collected on our pages, this is always done on a voluntary basis where possible.

2. Responsible Party

3. Categories of Data Subjects and Types of Data

Website Visitors

When visiting our website, the following data is automatically processed:

• IP address (truncated/anonymised)
• Device and browser information (type, version, operating system)
• Cookie IDs (only with your consent for non-essential cookies)
• Click path and pages visited
• Referrer URL (the previously visited page)
• Date and time of access

Contact Form and Callback Requests

When you use our contact form or callback widget, we collect:

• Name (first and last name)
• Email address
• Phone number
• Company (optional)
• Subject and message (contact form only)

4. Purposes and Legal Bases of Processing

We process your data for the following purposes and on the following legal bases:

5. Data Collection and Processing

Each time you access our website, the following data is automatically collected and stored in server log files:

• Browser type and version
• Operating system used
• Referrer URL (the previously visited page)
• IP address of the accessing computer
• Time of the server request

This data cannot be attributed to specific individuals. This data is not merged with other data sources.

6. Contact Form and Callback Widget

When you send us enquiries via the contact form, your information from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions.

Via our callback widget, you can request a callback. In doing so, your name, email address and phone number are collected.

Your data is stored in a CRM system for the purpose of processing your enquiry. The processing is based on your consent (privacy checkbox) and for the performance of pre-contractual measures.

7. Recipients and Data Sharing

To provide our services, we use trusted service providers. The following categories of recipients may have access to your data:

Fonts

Our website uses locally hosted fonts. No fonts are loaded from external services (e.g. Google Fonts). When visiting our website, no data is transmitted to external font services.

Third-Country Transfers

Some of our service providers are located outside Switzerland and the EEA, particularly in the USA. We ensure an adequate level of data protection, in particular through:

• EU-U.S. Data Privacy Framework (adequacy decision)
• Standard Contractual Clauses (SCC) pursuant to Art. 46(2)(c) GDPR

Please note that US authorities may be able to access data under certain circumstances (Art. 17 revFADP).

8. Cookies and Tracking

Our website uses cookies. Cookies are small text files that are stored on your device. They do not cause any damage and do not contain viruses.

You can configure your browser to inform you about the setting of cookies, to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or in general, and to activate the automatic deletion of cookies when closing the browser.

8.1 Cookie Categories

We distinguish the following cookie categories:

8.2 Detailed Cookie List

8.3 Analytics: Google Analytics 4

We use Google Analytics 4 for anonymised analysis of website usage. The IP address is truncated (IP anonymisation). Google Analytics is only activated with your explicit consent.

Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Data transfer to the USA based on the EU-U.S. Data Privacy Framework. Analytics data retention: max. 14 months.

8.4 Marketing: Hotjar

We use Hotjar to analyse user behaviour (heatmaps, click behaviour, scroll depth). Hotjar is only activated with your explicit consent. No personal data is shared with third parties.

Provider: Hotjar Ltd, Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141, Malta.

8.5 Google Consent Mode v2

Our website uses Google Consent Mode. Google services automatically respect your cookie settings. Without your consent, no analytics or marketing cookies are set and no corresponding data is transmitted to Google.

8.6 Managing Your Consent

When you first visit our website, you will be asked for your consent. You can change your settings or withdraw your consent at any time:

Change Cookie Settings

Your consent is stored with a timestamp in your browser. Non-essential cookies are only activated after your explicit consent.

9. Retention Periods

We store your personal data only for as long as is necessary for the respective processing purposes or as required by statutory retention obligations:

After the respective period expires, data is routinely deleted unless it is still required for the fulfilment of a contract or statutory obligations.

10. Data Security

We use technical and organisational security measures to protect your data made available to us against accidental or intentional manipulation, loss, destruction, or access by unauthorised persons.

Our security measures include, among others:

• Transport encryption: TLS 1.3 for all data transmissions
• Access controls: Role-based with multi-factor authentication

Our security measures are continuously improved in line with technological developments.

11. Your Rights

Under the revFADP and the GDPR, you are entitled to the following rights:

• Right of access: You have the right to know whether and which personal data we process about you.
• Right to rectification: You may request the correction of inaccurate or incomplete data.
• Right to erasure: You may request the deletion of your data, provided no statutory retention obligations apply.
• Restriction of processing: You may request the restriction of the processing of your data.
• Data portability: You have the right to receive your data in a structured, commonly used and machine-readable format.
• Right to object: You may object to the processing of your data at any time, provided the processing is based on legitimate interest.
• Withdrawal of consent: You may withdraw any consent given at any time with effect for the future.

To exercise your rights, please contact us at: info@nrg-solutions.ch

Right to Lodge a Complaint

You have the right to lodge a complaint with the competent supervisory authority:

For persons from the EEA, the competent data protection authority of the respective member state is also available as a complaints body.

12. Profiling and Automated Decisions

We do not carry out profiling or automated individual decisions with legal or similarly significant effects.

13. Changes

We reserve the right to occasionally adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy.

Version: February 2026